Terms of Service

1. Provider

Natalia Kowalińska Marketing Online, Lawendowa 4D lok. 1, 55-002 Kamieniec Wrocławski, Poland. NIP 8961641827, REGON 529255696. Contact: hello@metricsroom.com.

2. Services

We provide growth and performance marketing services: measurement and analytics implementation, paid media management across Google, Meta, TikTok and Microsoft Ads, reporting and marketing automation.

The exact scope, deliverables, timelines and fees of each engagement are set out in a separate written agreement or accepted proposal, which prevails over these terms in case of conflict.

3. Enquiries and formation of contract

Information on this website, including indicative pricing, is an invitation to negotiate and not a binding offer.

A contract is formed when both parties accept a written proposal or sign an agreement.

4. Fees, invoicing and payment

Fees are stated net of VAT; VAT is added where applicable. Media spend paid to advertising platforms is separate from our fees unless stated otherwise.

Invoices are payable within 14 days unless the agreement states otherwise. Statutory interest for late payment applies under Polish law.

5. Client obligations

The client provides timely access to advertising, analytics and website accounts, accurate business information and the approvals needed for us to deliver.

The client warrants that materials supplied to us do not infringe third-party rights and comply with advertising law and platform policies.

6. Right of withdrawal (consumers)

A consumer or a sole trader contracting outside their professional specialisation may withdraw from a distance contract within 14 days without giving a reason, by a clear statement sent to hello@metricsroom.com.

If you ask us to begin performance during the withdrawal period, you owe payment proportional to the services provided up to the moment of withdrawal. The right of withdrawal expires once the service has been fully performed with your prior express consent.

7. Term, cancellation and suspension

Retainer engagements run monthly and may be terminated with 30 days' written notice unless agreed otherwise.

We may suspend services for overdue invoices or unlawful use after notifying the client.

8. Intellectual property

On full payment, the client receives rights to use the deliverables created specifically for them within their business.

Our methods, templates, dashboards and internal tooling remain our property and may be reused across engagements.

9. Confidentiality and data protection

Both parties keep commercial and technical information confidential.

Where we process personal data on the client's behalf, we do so as a processor under a data processing agreement in line with Art. 28 GDPR. See our Privacy Policy for details.

10. Warranties and liability

We deliver services with professional diligence but do not guarantee specific revenue, ranking or return figures, as results depend on market, product and platform factors outside our control.

Our liability for damages is limited to the fees paid in the three months preceding the event, except for damage caused intentionally, by gross negligence, or where liability cannot be limited by law, including consumer statutory rights.

11. Complaints and dispute resolution

Complaints may be sent to hello@metricsroom.com and are answered within 14 days.

Consumers may also use out-of-court complaint and redress procedures, for example with help from a municipal or district consumer ombudsman (miejski lub powiatowy rzecznik konsumentów) or the Trade Inspection (Inspekcja Handlowa). Information is available at uokik.gov.pl.

12. Governing law and changes

Polish law applies, without depriving consumers of the protection of mandatory rules of their country of residence. Disputes with business clients are subject to the courts competent for our registered seat.

We may update these terms for legal or operational reasons; ongoing engagements are notified at least 14 days in advance.